Frequently Asked Questions


What is the referral procedure?

Self-referrals are welcome and do not require a formal referral from a doctor. Referrals are also welcome from other health care professionals such as family doctors, psychiatrists, social workers, naturopaths, and lawyers. 


Is it confidential?

We respect each person’s confidentiality and what is shared in sessions remains private within legal guidelines. As registered psychologists and associates there are limits to confidentiality and we adhere to the guidelines set out by the College of Psychologists of Ontario. All limits to confidentiality will be reviewed during the first session with you.


Are therapy fees covered by OHIP?

Psychological services provided by a registered psychologist or psychological associate (as well as psychotherapists, social workers) are not covered by OHIP but may be covered by some private extended health insurance plans or workplace benefits. Please consult your individual healthcare insurance plan to determine the extent of coverage provided.

Fees that are paid without coverage are tax-deductable as they qualify under the category of medical expenses.


How do I pay?

Fees are payable following each session by cash, cheque or e-transfers. A receipt is issued when payment is received. Please retain these receipts for your insurance or income tax claims.


What is the policy for cancelled or missed appointments?

If you cannot make an appointment, please let us know 24 hours prior to your scheduled time. The full fee will be charged for late cancellations or missed appointments.